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c63 error on Riso 1700


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#1 belonax

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Posted 28 June 2011 - 07:58 PM

I recently put a new ink cartridge in an old drum and I'm getting an error code (c63) that says I'm using the wrong ink. According to my research, I'm using the right ink. Any ideas what else could be causing the error?

Thanks much,
Tim

#2 samfred

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Posted 28 June 2011 - 08:37 PM

does it code with the old cartridge
:juggle:

#3 samfred

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Posted 28 June 2011 - 08:45 PM

- Ink Cartridge Brand Error -

Displayed to prevent the machine operation:

1) If a wrong type of ink cartridge is set in the machine.



Make sure it is riso brand gr 1700 ink.

Did you buy offbrand through your research?


:juggle:

#4 belonax

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Posted 09 July 2011 - 03:03 PM

Sorry for the delay!

The ink is all brand name Riso. I bought the machine and ink from a church. They hadn't used it in a few years, but the ink cartridge is brand new.
I hadn't tested this drum before, is it possible that's the problem?

The ink match others offered here (http://www.gmsupplie...etail_4159.aspx)



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